Return Policy

How do I return an item purchased from Twinkle Cosmetics?
At Twinkle Cosmetics, we stand by the quality of our products. Returns are only accepted for items that are defective due to manufacturing issues.

Please note that cosmetic damage caused by regular use, improper handling, or customer misuse will not be considered a defect.

Return Guidelines

• Customers must provide an uncut unboxing video as proof to support any return or exchange request.

• The request must be raised within 7 business days of receiving the order.

• Share your order details along with the unboxing video on our official WhatsApp support number.

Return Process

• Once your request is reviewed and approved, we will arrange a pickup of the product.

• All returned items must be in their original packaging with:

  • Seals intact

  • Labels attached

  • Barcodes undamaged

• Twinkle Cosmetics will also record an uncut video upon receiving the returned product for verification.

Exchange Policy

• If the returned product passes inspection and matches the original order, we will process an exchange.

• Exchanges are subject to product availability.

Important Note

• We do not offer refunds under any circumstances.

• Only product exchanges are provided for approved return requests.

For any assistance, please contact Twinkle Cosmetics customer support.